We all get a customer survey request from time to time. The meaning of the customer survey is to develop better services in future for us, customers. But how many of us are actually replying? I have to confess that I’m among those who don’t. I have recently thought about the reason for ignoring the survey, and there are several: I simply don’t find it important, I am lazy, I’m really tired.
I know that my voice should be heard, especially if the quality of services are below expected. So, at some point.